Inquiries, Illuminated
-
We are relatively flexible - however, our main areas are in the East Sussex/Kent area.
If you are unsure, please reach out to see if we are available in your area.These include but are not limited to:
Tunbridge Wells
Tonbridge
Pembury
Sevenoaks
Crowborough
Hawkhurst
Robertsbridge
Northiam
Tenterden
Benenden
Cranbrook
Battle
Hastings
Bexhill-on-sea
Rye
-
We predominantly deal with gold and silver, usually in jewellery form (broken or complete). However, we also deal with watches, coins, and other precious/collectible items. If you're unsure whether something qualifies, just get in touch and ask.
-
Bring or send everything — we're happy to check and separate anything of value at no cost.
-
We aim to respond to all enquiries within one working day and arrange a visit, collection, or postal instructions promptly after that.
-
Not at all. Most people have no idea what their pieces are worth - that's exactly what the valuation is for.
-
We assess the purity (karat) and weight of your gold, watches or coins against the day's market price, and explain exactly how we’ve reached your offer. You'll always know the reasoning before deciding whether to accept.
-
Never. Valuations are completely free and come with no obligation. You're welcome to decline any offer.
-
By bank transfer, usually the same day you accept an offer.
-
We arrange a convenient time to come to you, value your items in person, and pay on the spot if you're happy to accept — no need to leave the house.
-
Once you're happy to go ahead with the service, we'll arrange a convenient time to collect your items directly from your door. Everything is handled securely and discreetly, and we'll confirm the value with you before anything is finalised — so there's nothing to decide on the doorstep.
-
Once you're ready, we'll send you clear instructions and packaging guidance for sending your items using a fully insured, tracked postal service (postal bag included). As soon as your parcel arrives, we'll confirm receipt, carry out your valuation, and get back to you -nothing is finalised until you're happy to accept.
-
We hold local buying events across the area, giving you the chance to get a valuation in person without needing to book a separate appointment. Every event is attended by 2 experienced valuers, with security on-site throughout, so you can feel confident bringing your items along. Locations vary, so keep an eye on our website and social channels to see when we'll next be near you.
-
Yes. Mason Fine Acquisitions is a registered UK company, find us on Companies House under MASON FINE ACQUISITIONS LTD (17457210)
We also work in association with Whites Jewellers and Thomas French Jewellers.

